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RLM SHOWROOM WILL BE CLOSED FROM MONDAY AUGUST 19TH UNTIL MONDAY AUGUST 26TH
RLM OUR PROCESS

WHAT HAPPENS WHEN YOU BUY WITH RLM?

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What Happens Next

Once you have received your quotation, should you decide to go ahead and use RLM. Here is a step by step process of the next stages.

1

Confirm your Order
If you have received our quotation and are happy to proceed, please call our team on 0191 266 8788

2

Final Survey
Our team will now arrange for a final survey to be carried out at your property. This will be to discuss final detail and take all relevant measurements

3

Purchase Agreement
We will complete all details required on our order form and require you to sign a copy of the purchase agreement.

4

Cooling off Period
You now have a 14 day cooling off period under the Consumer Contracts Regulation. (This can be waivered upon request)

5

Production
After the 14 day cooling off period we will now process your order for manufacturing.

6

Installation Date
Once your new products are being manufactured, we will now call you to agree a suitable date for installation

7

Installing your products
Our fitting team will arrive at your property on the agreed date to carry out the installation of your new products.

8

Courtesy call
We will now check to see that the installation is complete and you are happy with the installation of your new products

9

Payment
As agreed in our Terms and Conditions, payment is due strictly on day of completion. For more information about payment options, please call 0191 266 8788

10

Feedback
Your installation is complete! We always ask our customers to leave honest feedback as this is a vital tool for promoting our business.