** SHOWROOM CLOSED ** Please note that our showroom will be closed from 23/11/21 to 15/12/21 while we carry out a full refurbishment. We apologise for any inconvenience caused. All other areas of the business are open as usual.

Published: 01 November 2020

Latest COVID news

LATEST COVID NEWS

COVID UPDATE - 16/01/2021

PLEASE WEAR A FACE COVERING WHEN VISITING OUR SHOWROOM

We respectfully ask that you wear a face covering in our showroom even after 19th July 2021. We are a small family run business, and our absolute priority is to keep our staff, customers and families safe!

Please help us to keep everyone safe. Hand sanitiser is available throughout our showroom and face masks can be provided if you don’t have your own.

COVID Update 01/01/2021

Following on from the government’s announcement which places the North East into a Tier 4 lockdown we have been working hard to make sure our business can continue operate in the safest manner possible.

We would once again like to thank everyone for the support and the kindness shown since coming back from the first lockdown. Although we are all still in very difficult times as a country, we would like to show our gratitude to our customers for the understanding shown and for working with us to get your installations carried out safely and as quickly as possible.

Showroom

Our showroom will be closed from now until Tier 4 restrictions are either lifted or eased in regards to non-essential shops to be closed. Some of our team will still be working from the showroom to carry out admin work. We will no doubt have to work on a smaller number of staff in the office at one time, so please be patient with us should you call or email us an enquiry.

Installations

Our installations will carry on inline with the governments guidelines for working in occupied homes. We are a COVID secure business and work hard at our safe working procedure. Our staff have had additional instructions about working within the home and we continue to carry out these new procedures. Before any installation, our team members and customers must comply with our COVID secure Policy and confirm that they are not isolating, suffering from coronavirus or living with a person that has recently tested positive.

There is no doubt that the lockdown will have an impact on installation dates, but we are working hard to minimise the disruption and keep things running as smoothly as we can.

If you have an installation booked but are unsure about us working in your home then please contact us as soon as possible. We will be happy to go over or safe working procedures or work with you to reschedule your installation.

Quotations

Since coming back from the previous lockdowns we have actively encouraged customers to send us photos and details of their work required. We are happy to quote any job via photos to minimise the need to visit properties and minimise the amount of properties our team visits. This is for the safety of our team and customers.

Please click this link to request a quotation https://www.rlm-windows.co.uk/info/request-a-quote/

We also offer zoom calls to discuss window and door options as well as a design consultation to design and build conservatories online. To book your free zoom call please click this link https://www.rlm-windows.co.uk/info/virtual-meeting/

You can also design your own composite door and receive an instant quotation at www.rlm-windows.co.uk

Surveys

During the previous lockdown in November we took the decision as a business to stop carrying out surveys for a short period of time. During the Tier 4 restrictions we will be offering a limited number of survey appointments. These will include previous surveys already booked, essential and emergency repair work and a limited number of new surveys.

Again this is inline with the governments guidelines. Should you need to book a survey then please contact us urgently as places will be limited. We will get you booked in as quick as possible.

Supply Chain

Since returning to work from the governments COVID-19 national lockdown our whole industry has experienced unprecedented increase and demand on all products with no indication of things slowing down. 

As soon as it was possible and safe to do so, we reopened our business on smaller staff numbers than usual and tried to manage our way through the backlog of work with some staff who were unable to return to work still being furloughed. We have managed to retain all of our staff without the need to make any of our staff redundant during this awful time. We have actively increased our working hours and offer overtime to staff members as well as adding new members to the team since returning from lockdown. 

However, we are receiving daily notifications from numerous suppliers regarding shortages and delays of materials – in particular PVCu products, hardware, glass and composite doors.

Unfortunately, the has affected the whole industry across the UK and now Europe and is not unique to us as a business. Therefore, this may have an impact on your proposed installation date which we will try to avoid wherever possible. We are working closely with manufactures and suppliers to try and minimise disruption to our customers and fulfil your order as best we can, but this may not be unavoidable in some cases.

Given the nature of the uncertain circumstances we would ask for your patience’s and understanding, and we will try to keep you informed at all times. 

Rest assured that we do have your best interests at heart and I hope that you understand our team are working as hard as they possibly can to fulfil your order during these complex times. 

Final Thoughts

I would once again like to thank our friends, customers and all the team at RLM for the support, orders and hard work that has been and will be carried out. We are a strong business with a fantastic reputation, and we are working harder than ever to make things work and continue to offer our products and services to our customers.

As you know we are a small family run business and your support really does mean the world to us, especially during these difficult times. We will continue to work as hard as we can to provide you with the service you deserve.

Our team have been brilliant and adapted to working in these ‘new normal’ times. We continue to work closely with our team and will strive to keep all our team employed without the need to furlough or make redundancies within the business.

Thank you once again for the support, understanding and patients!

Dare I say it, but I would like to wish you all the best for 2021.

Ricky and all the team at RLM

Published: 01 November 2020

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Replacement back door with upvc door

First class service. Given commencement - date followed by phone call for time of arrival. Fitters made excellent job and tidied the site before leaving.

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